What can you learn about onboarding new talent from Salesforce?

This article is about my experiences and learnings working for Salesforce and what the organisation taught me about onboarding new talent. In my current business, I find myself sharing how Salesforce successfully onboards 600 employees every single month, and brings every single talent up to speed in less than a month. The strategy behind this impressive onboarding process is worth reading.

Why is onboarding new employees important?

Any role has its own unique requirements that demand unique onboarding. A challenge that many organisations are facing is that the standards for onboarding differs from manager to manager. Certain managers are extremely good at onboarding new team members. Whereas, other managers might be caught up in their daily to-dos and not find the time to focus on onboarding. The result of a non standardised onboarding processes is that employees will begin with different baselines for achieving success in their jobs. The worst case scenario is that a non standardised onboarding will create an unfair advantage for some employees, giving them better access to promotions and monetary benefits. Another aspect to consider is that insufficient onboarding can be very costly for the organisation in terms of lost productivity.

The Salesforce Way

What I experienced at Salesforce as a new joinee was truly impressive. For many years, Salesforce has been the fastest growing tech company in the world and is rapidly expanding its employee base. Successful operations at this scale naturally require to be streamlined and efficient.

At my first day at Salesforce, I was given a personalized login to trailhead.salesforce.com, Salesforce’s training platform. Trailhead is used by millions of customers and partners to improve their Salesforce skills and is also ingeniously used as an internal training tool. Depending on your role at Salesforce, one receives access to specially designed trails containing about two weeks worth of interactive course work. The modules are in general very well designed and at the end of each completed unit, one is quizzed about what one just learned. The setup requires little to none interaction with your colleagues, ensuring that the team’s productivity is not affected by a new member.

The Salesforce Boot Camp

At the end of every month, every single employee despite their office location is flown to San Francisco for an intense week of training and socialising. The week is known as Boot Camp, and is a signature event for Salesforce. Boot Camp is the exam of your two weeks of self studying, but also the time where you get properly introduced to the Salesforce culture. Besides training, it is also an incredible opportunity to network with colleagues from Salesforce offices all over the world. I made some good friends doing my Boot Camp week that I am still in touch with today.

Alexander Hold at Salesforce

What fascinates me the most about the way Salesforce manages onboarding is how it takes just one month to teach 600 people a comprehensive and complex product portfolio and that every single employee after just one month is put on target and ready to do their job. Naturally, everyone will get better at their job over time, and Salesforce is investing a lot in continuous training to retain and improve its talent pool. Very few companies can claim to be as efficient at onboarding new talent, and especially not at this scale.

If you are running a business or are in charge of talent at your company, adopting the Salesforce way could be a very lucrative investment. There will always be a calculation of Return Of Investment (ROI), but for medium to enterprise companies with multiple teams with different team leads there is a potential great upside of standardizing and automating your onboarding process.

8 secret tricks to write your CV

Writing a CV can be tricky. Therefore, have I made a short list of 8 secret tips that I have learned working side by side some of Denmark’s greatest recruiting agents.

1.     You got 10 seconds!

You only have 10 seconds to make a good impression. Always keep that in mind!

Most job postings will have more than 300 applicants applying for the same position. This means you will have to stand out to get noticed. A professional recruiting agent will on average spend just about 10 seconds on each CV during the first sorting process. Do you make it to Second Round; you have made it very fare, because the recruiter will now take the time to get to know you, reading your CV. If you keep that in mind when writing your CV, you are good on your way to get a good job.

2.     Your picture says it all!

Should I use a picture or not? There is only one answer and that is: “YES!” You should always have a photo of yourself, but not just any kind of photo.

There is an old saying :“a picture is worth a thousand words” and this is really true when we speak about your resume. Therefore, put always a great deal of care into selecting your photo.

  • Make sure to look professional in respect to the job you are applying for. If applying for a sales position, please dress business like. What happens is that you are assisting the recruiting agent imagining you working as a sales person.
  • Make sure that your picture, still looks great printed in black and white. The majority of recruiting agents print your resume, which means that colourful details vanish and so does your face. So make sure your picture appears great printed in black and white.

It often makes sense to have a professional, doing some good profile shots of you. The skill that a professional photographer has is to makes you look as good as possible and that will make a big difference to the look of your CV.

3.     Make contact easy!

Don’t leave out your contact information. Make it easy for the recruiting agent to contact you, or to find more information about you. Don’t hide your birthday. For certain positions, age might be important. If your date of birth is not visible, you risk missing an interview.

4.     Highlight the competences that make you unique!

 

This is the secret trick that too few people use. We have already established that you only got 10 seconds to make an impression. Which means you only got 10 seconds to sell your very best competences that make you stand out from the crowed.  For example: if you speak 4 different languages, you should mention it in the very beginning and highlight the text as Bold and Italic. This naturally draws the attention of the reader and gives you a head start.

5.     You have all the pages you need!

A lot of people think that they must fit their CV into one page or two. That is simply not possible if you just got a bit of skills to show off. Therefore don’t limit yourself by pages. Just keep in mind that first page is the most important one.

6.     Make it chronological and structured!

There are a lot of different ways to structure your resume. However, there tend to be one preferable way and that is very simple and chronological. Help the recruiting agent easily read your CV in a chronological order. Don’t use too many unnatural sub-headings, as they tend to destroy the flow.  Keep it to three sub headings: Languages, Work, and Education, and maybe a fourth one to cover awards, courses and events, which are of significance for your profile.

7.     Don’t leave blank spots!

When the competition is rough, you can do so many little things that count as terrible mistakes. Therefore, try not to!

You might have been unemployed for half a year or more, and that usually isn’t very attractive for recruiting agents. Not that is has to matter, but it counts as deductive points. Therefore make sure just to use years when you structure your CV. For instance: from 2009 – 2011 Account Manager – from 2011 – 2012 Division Manager. In reality you were unemployed from February 2011 until November 2011. However, I as recruiting agent don’t know and then won’t care. Should you be asked doing an interview, you will of course answer truthfully. However, no reason to advertise it.
You should always be truthful about your CV, but too large blank spots are just naturally less attractive. So keep that in mind.

8.     Sell your references!

A natural part of a recruiting agent’s job is to check your references. By references I mean former employers, teaches, or other people that in one way or another have worked with you and can give you a recommendation.
Because your resume should be a public paper and hopefully be changing hands of CEO’s and different potential employers, you might want to protect the contact details of your references. However, that doesn’t mean not mentioning them. Keep it to name title and company, and then kindly mention that contact details will be given on request.  The more prominent references you have vouching for you, the more attractive you are to potential employers. Should you have a well known business man on your list of references. Then move references to the top and highlight the name, title, and company.

 

That was 8 simple tricks for you you to get ahead of your competitors. Applying for jobs is just like any other sales job. You got to stand out and you got to be Wise, however, don’t ignore the basic rules of simplicity, structure and readability. Good luck job hunting!

Value Creation vol. 1

Value Creation

For a while I have been wondering about the concept of VALUE and what we put in it. I have tried to challenge friends of mine with my thoughts, and have been met by rebelling arguments against my own, founded in the definition and understanding of the concept in-between people. To fully discuss the subject of Value, I will start out trying to define: what is Value?

Value is a broad term and means something different to everyone. However, if we have to agree on certain topics that creates value. I have five for you! – You are probably familiar with the theory of Maslow’s Hierarchy of Needs, developed in 1943 by Abraham Maslow. Maslow’s Hierarchy of Needs is a theory in psychology, and it gives us five basic needs that we can compare up against the concept of Value. What I’m arguing, is that we create value to fulfil each one of these needs. In our modern society a lot of these needs can be related to money which for many is the definition of value. However, a need such as love and belonging is not in particular money related and therefore value created from friendship, family and sexual intimacy.

I will like to continue with the concept of money, because it is measurable in comparison to love and goodwill. Considering money as our primary source of Value, we can measure how much value you can create, which brings me to the next topic of this article: Time. 4

We all know the saying “Time is Money” and the most people tend to agree. If money equals value, then value equals time. Let’s try and work with the concept of “Time is Value” and if time is the most valuable thing you got, you might want to consider how you spend it. But what is time and can we define it?

The definition of Time

management_time_line_model
management_time_line_model

Time is in reality an indefinable concept measured in seconds, minutes, hours, days, weeks, month and years. Time is measurable, but indefinable, simply because we know when it starts, but not when it ends.

I will like to present a management theory that I got to know from professor Nils Villemoes. The theory is centred on a human time-line, and starts with birth: Year null. From here it continues with childhood, teenage life, and higher education until graduation. We are still considering money as our primary source of value for this example. Upon graduation comes the time for people to make money or value until the day of retirement. This is very much the circle of life for the majority of the western world’s population. Accepting this as a simplified example, we see that an average person has about 40 years to create value. The question is then how to create the most value with the limited time?

An average work day

We have probably all at some point wished for more hours in a day, but sadly we are all limited to 24. Of those 24 hours an average person will spend what is close to 8 hours sleeping, leaving us with 16 hours awake. These 16 hours are distributed for duties such as cooking, eating, exercise, and even TV and relaxation time. Putting the numbers together leaves us with close to no free time. And for the most people this free time is non-existing. The point I’m stating is that the amount of time available for value creation is extremely limited.

You can make your own 24 hour chart and discover how few hours you actually got to create value.

Creating the most value

We can agree that we all have a limit to how many hours a day we are able to work. Take that number multiply it with days a week you work, and again multiply with 4, multiply with 12, equals the number of working hours in a year, approximately. Then multiply that with your hourly pay and consider if you like your annual salary. That salary will increase slightly with inflation and promotions over your entire working life, which is approximately 40 years. If you are a nurse or an office worker, you can actually with decent accuracy calculate your life pay and you will know that owning a Ferrari, a large house and a boat is simply not possible. So what to do?

Inspired by the bestselling book “Rich Dad Poor Dad” by Robert Kiyosaki, I will share with you a mind-set that makes the different between rich and poor. The concept is to set yourself above your limitations; in this example above time. But how do you do that? What Rich Dad says aka, Keith Cunningham: “DON’T WORK FOR MONEY, MONEY SHOULD WORK FOR YOU”. This means that money you have should work on its own. This is possible if investing or owning a company. What you seek is to maximize your interest.

Let’s consider owning a company. Owning a company you want to have employees, and you only have employees if they make you money. This is really the key; because the surplus gained, when you have paid your employees and other expenses, goes straight to the bottom line aka, your pockets. Expanding your business will increase your net worth and if you do well, you will see Ferrari, house and boat come a bit closer. Nothing is that simple, but the mind-set is real and if you got it, you are well on your way to create a lot of value.

Another good quote: “Why climb the latter, if you can own it”.

This was vol. 1 of Value Creation. As mentioned in the beginning of the article, value is a broad term and concept deserves a vol. 2, to follow up on why value that is not money related is important for you.